Consumer and Consumer rights
This article is about the consumer and consumers rights which government of India gave them. Main aim of this article is to make consumers aware towards their rights and social and legal obligations of the business and the government towards consumers. Consumers must be aware of their rights so as to protect themselves from unfair trade practices.
In the present world everyone want to become successful in lesser time for this they use cheap means instead of fair, similar thing happens in market place where every company, brand want to become successful at every cost even by using wrong ways they don't care about consumers and their health .So it become duty of government to safeguard the interest of consumers. To protect consumers from this unethical and unfair trade practices government gave some rights to consumers which help the consumers in protecting themselves from being exploited and cheated by manufacturers are known as consumer rights. According to this right consumers have rights to know about the every aspect of product fully for their wellness. If consumer feel being cheated they can file a complaint against that company and product in consumer forum and from consumer forum get right judgement.
Factors which cause exploitation of consumers
Illiteracy and ignorance
Needs of consumers rights
Consumer Protection Act 1986 commonly called COPRA 1986 ACT is major step taken by the government of India in context of protecting consumers from unfair market practices.
This act extend and applies to whole India except the state of Jammu and Kashmir. This act came in effect on December 1986 after being passed by the Indian parliament and signing by the president . It was modified later on with some more positive changes.
Rationale behind the enactment of Consumer Protection Act 1986
Principle of'Buyer Beware'is out of date
Control over business malpractices
Consumers rights guaranteed by COPRA 1986
Right to safety
Remedies available to consumers under C
Duties of the consumer
COPRA-brought about a sea change in the quality and service of products the way they were sold to the consumer.Consumer movement in in India has made some progress in the terms of number of organised group and their activities. However consumer redressal process is becoming cumbersome, expensive and time consuming.
After years of COPRA consumer awareness in India is spreading but slowly.Besides this ,the enforcement of laws that protect workers, especially in the unorganised sector is weak, similarly rules and regulation for working of markets are often not followed. some innovations are needed in this act so that it should run smoothly.
Legal measures taken by the government of india to empower the consumer in India